L2 - Field Support Engineer (Servers & Services)

About System3

System 3 is a leading IT Managed Services Provider, headed out of New Delhi, India with a Global Presence - catering to Fortune 100 companies to Small and Medium Businesses in India. With it's focus primarily on delivering services, System 3 Delivers Secure Email, Secure Hosting, Network Managment and Monitoring Services, as well as operates a 24x7 Network Operations Center for it's Customers to work and solve issues as they go along.

System3 is an equal opportunity provider with over 3+ Decades of Experience, and a recognition in the Industry that puts it at par with the largest names. With a flat hirearchy in the organisation, System3 gives you a chance to work on your personal and professional development, ensuring growth for you and all our team members.

Position: L2 - Field Support Engineer (Servers & Services)
Location: New Delhi, India

Job brief

As an L2 Support Team Member in our Server and Services Team, you will be repsonsible to ensure all our Servers and Services Based on Windows, Linux, and Virtual Platforms are Running at our Customer Locations, and will work using the Latest Technology in Remote Support, as well as on-site support where required to gaurantee Customer Success. You will work with our other Field Engineers at Level 1 and our Network Operations Center Level 3 Engineers to ensure customer success.

As an L2 Support Team Member, you are requested to debug and find solutions to problems that coudl be caused because of Operating System, oftware, and or firewalls. You will debug chronic issues that customers face, and ensure that they have trouble free access to their Secure Web Applications, Data, and Emails.

For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

L2 - Field Support Engineer (Servers & Services):

  • Install, Configure and maintain Virtualization platform, Windows OS, Linux OS and system software, backup and recovery, system monitoring, disaster recovery, security, audit, capacity, tool support
  • Patching and udpating Servers for Security Updates
  • Debug Server Logs
  • Update Server Policies for Server Access and Security against Attacks
  • Manage and Configure Control Panels (Plesk, ISP Config amongst others)

Requirements

  • Familiarity with remote desktop applications and help desk software (eg. Zoho Desk)
  • Familiarity with Remote Management Tools such as Team Viewer, Asset and Patch Management, as well as End Point Security
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Ability to Lead a Team and work as a Team Member
  • Ability to work under stressful situations

Interested in Applying to this Job: Please share your CV at jobs@system3.net Reference ID DELHI-L2FIELD or WhatsApp Your CV to +91.98110.43821 with Reference ID DELHI-L2FIELD